Non-emergency patient transport services provide transport to and from NHS services for people who have a medical need for it.
In South Essex, non-emergency patient transport services are provided by East of England Ambulance Service (EEAST) and Thames Ambulance Services Limited (TASL) for patients with a medical need. You can find out more about the service provided by EEAST on their website: https://www.eastamb.nhs.uk/your-service/patient-transport.htm
This service uses a wide range of vehicle types and levels of care that are consistent with the patients’ medical needs. You can download an information leaflet for the EEAST service by clicking the link below:
Eligibility for Patient Transport Services
You can call the East of England Ambulance Service to see if you are eligible for Patient Transport Services. You'll be asked a series of questions to determine whether you are eligible, please answer these as accurately as possible.
The number for South Essex patients is: 03000 134 997
Bookings for TASL are handled by either the GP practice or the hospital.
For further information on who is eligible for Patient Transport Services, download the eligibility criteria below:
Patient transport services for most London hospitals are arranged directly through the hospitals themselves.
Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of London hospitals require the referral to be made by the patient's GP.
Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.
The contact numbers for patient transport services at the following London hospitals are below:
|Hospital||PTS phone numer||Other information|
|Guys and St Thomas'||020 7188 2888||Option 1 07:45-19:00 Monday-Friday excluding bank holidays|
|Barts and the London||0333 240 4096||08:30-17:30 Monday-Friday|
|Moorfields||020 7566 2208/9|
|University College London||020 3456 7010||09:00-17:00 Monday-Friday|
|National Centre for Neurology and Neurosurgery, Queens Square||020 3456 7010||09:00-17:00 Monday-Friday|
|Royal National Ear, Nose and Throat Hospital||020 3456 7010||09:00-17:00 Monday-Friday|
|Queens Hospital/King George's (Barking, Havering and Redbridge)||01708 435 590|
|The Maudsley||via main switchboard
020 3228 6000
|St George's||0208 725 1632|
|King's College Hospital||0203 299 8000|
|Homerton||020 8510 7777||08:00-17:00 Monday-Friday|
|St Marys||020 3311 5353/5272||09:00-17:00 Monday-Friday|
|Chelsea and Westminster||020 3315 6666/8031|
|Royal Brompton||020 7351 8012 or
020 7352 8121 x 4040
|Royal Marsden Chelsea||020 8661 3429||08:30-18:00 Monday-Friday excluding bank holidays|
|The Whittington||0207 7277 3550 or
020 7288 3052
|Royal Free||Via switchboard 020 7794 0500|
|Whipps Cross||0333 240 4096||08:30-17:30 Monday-Friday|
|Imperial College NHS Trust||020 3311 5353||09:00-17:00 Monday-Friday|
|London North West NHS Trust||0333 335 9645||Covers: Central Middlesex Hospital,
Meadow House Hospital,
Denham Unit & Willesden Centre,
Northwick Park Hospital
St Mark's Hospital
|Royal National Orthopaedic Hospital||0333 335 9645||09:00 17:00 Monday-Friday|
Help with travel costs
If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme.
More information can be found here.