Patient Transport Services

Non-emergency patient transport services provide transport to and from NHS services for people who have a medical need for it.

In South Essex, non-emergency patient transport services are provided by East of England Ambulance Service (EEAST) and Thames Ambulance Services Limited (TASL) for patients with a medical need. You can find out more about the service provided by EEAST on their website: https://www.eastamb.nhs.uk/your-service/patient-transport.htm

This service uses a wide range of vehicle types and levels of care that are consistent with the patients’ medical needs. You can download an information leaflet for the EEAST service by clicking the link below:

pdf Patient Transport Service flyer updated - January 2019 (107 KB)

Eligibility for Patient Transport Services

You can call the East of England Ambulance Service to see if you are eligible for Patient Transport Services. You'll be asked a series of questions to determine whether you are eligible, please answer these as accurately as possible.

The number for South Essex patients is: 03000 134 997 

Bookings for TASL are handled by either the GP practice or the hospital.

For further information on who is eligible for Patient Transport Services, download the eligibility criteria below:

pdf Patient Transport Services Eligibility Criteria February 2018 (129 KB)

London Hospitals

Patient transport services for most London hospitals are arranged directly through the hospitals themselves.

Therefore patients or their advocates need to contact the hospital patient transport service directly to arrange appointments. Please note some of London hospitals require the referral to be made by the patient's GP.

Patients will be assessed for eligibility in accordance with the hospital’s own eligibility criteria.

The contact numbers for patient transport services at the following London hospitals are below:

If you have any questions about the patient transport service arrangements for London hospitals email This email address is being protected from spambots. You need JavaScript enabled to view it.